Terms & Conditions

Welcome to our website. By using it you agree to be bound by the following terms and conditions, which together with our Privacy Policy govern Bambizi's relationship with you in respect of this website.

The term 'Bambizi Ltd.' or 'us' or 'we' refers to the owner of the website whose registered office is The Old Post Office, 4 Old Square, Warwick, CV34 4RA. Our company registration number is 5347864. The term 'you' refers to you as the user of our website.

The content of this website is subject to change without notice.

The contract between us

You place an order on the website by selecting an item and following the step-by-step guide, which will ask you to make a debit or credit card payment of either the full amount (ready-made items) or a deposit (made-to-order items). You will have an opportunity to correct or amend your input details at any point prior to clicking the Submit Order button.

Receipt of your order will be automatically acknowledged by email.

Once payment has been authorised by your card-provider, we will notify you of our acceptance of your order in a second email, and also in a follow-up letter which we will post to you within 48 hours.

Once you have placed your order, and we have accepted it by sending you the above-mentioned second email and follow-up letter, a binding contract will exist between you and us.

We reserve the right to decline all or part of any order, and in this event we will immediately notify you by email.

We recommend that you retain all emails relating to your order.

Payment

As all our furniture items are made to order, we ask for a 50% deposit. Our acceptance of your deposit guarantees that we will make your furniture and secures a specific slot in our production schedule. The remaining balance must be paid in full on the same card before final delivery is made. A receipt for the balance payment will be posted to your billing address. We do not operate a ‘cash on delivery’ system.

Payment may be made through our online Secure Payment System, where we accept most major credit and debit cards. If you prefer to give your card details over the telephone, you may do so by calling us on 0845 269 2162 during normal office hours.

We also accept UK cheques. Please make cheques payable to Bambizi Ltd., and post them to the following address: Bambizi, The Old Post Office, 4 Old Square, Warwick, CV34 4RA. Once the cheque has been cleared for payment, we will begin processing your order.

All credit card and debit card transactions are subject to validation checks and authorisation by the card provider. If your card provider declines to authorise payment to us, we will not be liable for any consequent delay or non-delivery.

All prices and charges on this website are shown in pounds sterling. The price you pay for your order is the price displayed on the website. Prices include VAT but exclude delivery charges. If we discover an error in the price of any goods you have ordered we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and you will receive a full refund.

Security

Every credit and debit card payment made through our website is protected by a secure connection ensuring that all personal and card details are thoroughly encrypted.

As an additional security measure, no credit or debit card details submitted online are stored by us once your order has been processed.

Your CV2 number (the 3- or 4-digit security number on the signature strip) is not retained by our Secure Payment Provider.

Delivery of goods

We will contact you with a delivery update eight weeks after the initial order. Please note that we take the order date to be the date on which your card payment is authorised by your card provider, or your cheque cleared by your bank.

As all our Bambizi nursery furniture ranges are custom-made for you following receipt of your order, we quote 12-16 weeks from receipt of your deposit to delivery of your furniture.

Where multiple items have been ordered, we will endeavour to deliver them all together within the longest lead-time quoted, unless a split delivery is requested (in which case an additional carriage charge will be payable). If we need to alter the delivery date for any reason, we will immediately contact you.

We will only deliver your goods to the address given to us at the time you place your order unless prior notice of a change has been given to us in writing and agreed by us in writing.

Our Premier Delivery Service only includes delivery within mainland England and Wales. Delivery to all other locations will entail additional charges (details available on request). Customers outside mainland England and Wales may prefer to appoint their own carriers.

Provided that we have received payment in full, you will become the owner of the goods at the time of delivery to your address.

Our expert Premier Delivery Service team will carefully install your new furniture in your home, exactly where you want it (subject to access). They will take away all wrappings and packaging. Please bear in mind that some of our products are put together on site for ease of access, so please allow time for our staff to assemble the furniture in your home. For further details, please call a member of our sales team on 0845 269 2162.

All deliveries must be signed for. If you are out when our delivery team arrives, they will leave a contact number for you to call them and re-arrange delivery for a later date. Please note that there is normally an additional charge for this.

Access to the destination room

It is your responsibility to ensure that the items you have ordered will fit into the room for which they are intended, that they will fit through all doors, passageways etc. leading to the room, and that there is sufficient access for our delivery vehicle to reach the delivery address. It is your responsibility to advise us at the time of ordering of any physical factors that might hinder delivery.

Should you have any concerns over access, please include them in the comments box on the order form, or contact us by email or telephone.

Cancellations and returns

Bedding and mattresses

Bedding and mattress orders may be cancelled at any time prior to dispatch, and all monies will then be refunded as soon as possible, and in any event within 30 days.

Any bedding or mattress item that has already been delivered to you but no longer meets your requirements may be returned to us for a refund provided you inform us of your decision in writing within 10 days of delivery. We will then send you a returns number, which must be included in the parcel together with the returned item(s). To be refundable, unwanted goods must be in a fully saleable condition and in all their original, undamaged packaging. This proviso does not affect your statutory rights.

Any costs entailed in returning an unwanted item must be met by you. We recommend that you obtain a free 'certificate of posting' from the post office for any item that you return, as we cannot accept responsibility for parcels lost in transit. For peace of mind you may prefer to send the goods by Recorded Delivery, but we regret that we cannot refund the cost of this service.

Furniture

Since all Bambizi furniture items are made to order to suit your specific requirements, they are not covered by the cancellation rights applicable to ready-made goods under the United Kingdom’s Distance Selling Regulations.

We will however refund your deposit in full if you cancel your order within 10 days of placing it. After this initial 10-day period, refunds will be offered only in exceptional circumstances, and will be subject to deduction in respect of any costs already incurred. All cancellations must be notified to us in writing.

Defective or incorrect goods

If the goods we deliver are incorrect in type or number, or are damaged or defective, you must notify us in writing within 10 days of delivery. In this event, we will choose either

To make good any shortage or non-delivery; or
To replace or repair any goods that are damaged or defective; or
To refund to you the amount paid by you for the goods in question, including carriage costs.

We will not be liable to you for any indirect or consequential loss, damage or expenses arising out of any shortcoming notified to us under this heading, and we shall have no liability to pay any money to you by way of compensation other than such refund as may be payable to you under option 3 above.

Please note that shrinkage, swelling, hairline cracks and minor warpage are natural occurrences in wooden furniture, not manufacturing defects, and therefore no claims can be entertained on these grounds.

Our craftsmen make every effort to match grain patterns. However, variations in the natural grain inevitably occur and may therefore be evident in your furniture. A variation in grain pattern is not a defect and therefore does not give grounds for making a claim.

Cancellation by us

We reserve the right not to accept any order if:

We do not deliver to your area;
One or more of the goods ordered was incorrectly described or priced on the website;
The payment transaction was not authorised by your card provider.

If we do cancel your order we will notify you by email and will refund any monies paid to us in respect of the order as soon as possible, and in any event within 30 days of cancellation. We will not be obliged to offer any additional compensation for disappointment suffered.

Specification and alternative goods

The specification of timber varieties, stains, finishes, fabrics and other goods is subject to change.

Being a natural product, timber varies in appearance and characteristics. Accordingly, all our furniture may exhibit variations in look, feel and performance.

In the event of a product being discontinued the company reserves the right to offer a suitable alternative.

Occasionally we may not be able to supply the fabric or finish you have chosen. In such cases we will notify you of this and invite you to select an alternative. If none of the alternatives is acceptable to you, you may cancel your order and any sums paid by you will be refunded as soon as possible, but in any event within 30 days of cancellation.

Guarantee

All our ready-made soft goods are guaranteed for 1 year, and all our made-to-order furniture for 6 years, subject to the following conditions, none of which affects your statutory rights:

Within the relevant guarantee period we will replace any significantly defective item or part of an item free of charge.
We must be given an opportunity to come and examine any item that cannot be readily posted or brought to our Registered Office.
The guaranteee is limited to the original purchaser and is not transferrable.
Any made-to-order furniture item not assembled by us or our agents must have been assembled in full accord with the instructions provided.
The guarantee applies only to items used in a domestic environment. It does not cover any defect arising from fair wear and tear, from improper or negligent use, or from failure to carry out the care and maintenance instructions provided with the product in question.

Any guarantee claims should be made in writing and addressed to our Registered Office (see address below).

Unforeseen circumstances

We aim to fulfil all orders precisely as requested by our customers, but cancellations or variations may occasionally become necessary due to factors beyond our control.

Complaints and comments

If you wish to make a complaint or offer any comments on our goods or services, please do not hesitate to Contact Us.

Any complaint will be dealt with fairly, effectively and confidentially, and with full regard to your statutory rights as a consumer.

Contractual capacity

In order to be eligible to enter into a contract to purchase goods through our website you must be over 18, and you must provide all the information requested, including your name; payment details including your debit/credit card address; your delivery address if different from your card address; your email address and telephone number.

Law

These terms and conditions shall be governed by, and construed in accordance with, English law, and you agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English.

Data protection and privacy

We are fully committed to protecting your privacy. All personal information that you give us will be used lawfully and in accordance with the Data Protection Act 1998. We request information from you for two purposes only: to process your order, and to provide you with the best possible service.

When paying by debit or credit card, you specifically authorise us to exchange relevant information with your card-provider for the purpose of authenticating your identity, validating your card, and requesting authorisation of the transaction, and you consent to the processing of such information. You also agree to be bound by the terms of our Privacy Policy. (If you have any concerns about our Privacy Policy please do not hesitate to Contact Us).

Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and Privacy Policy, constitute the whole of our agreement relating to the supply of goods to you by us.

Nothing said by any person on our behalf should be understood as a variation of these terms and conditions.

Intellectual property rights

The content of this website is the copyright of Bambizi Ltd. You acknowledge and agree that all trademarks, copyrights and other intellectual property rights in respect of this website shall remain at all times vested in us.

Disclaimer

Bambizi Ltd provides this website on an “as is” basis, and offers no warranties about the accuracy or completeness of its information. The information may contain technical inaccuracies or typographical errors. All liability of Bambizi Ltd. for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither Bambizi nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Bambizi accepts no liability for any information or content contained in third party websites which link to or from this website.

None of these exclusions and limitations is intended to limit any statutory or other regulatory rights you may have as a consumer.

Pricing policy

It is the company’s policy to comply with the Code of Practice for traders on price indications issued by the DTI Consumer and Competition Policy Directorate.

Contact us

If you have any queries about this website, please do not hesitate to Contact Us.

The registered office of Bambizi Ltd is:

The Old Post Office
4 Old Square
Warwick
CV34 4RA